Welcome to Case Management!

Case Management is a trusting, collaborative relationship between a professional and a client or family utilizing support services. It is focused on supporting children and families in achieving their goals, and guides the delivery of social service support. Caseworkers and the children and families they serve work together to identify needs and solutions in a journey of empowerment.

In this eCourse, you will learn about the foundations of good case management as well as the steps and tools to implement good case management in both a child-centered support model and a family assessment and monitoring model.  

Hybrid eCourse Live Meeting Dates: 

Tuesdays, 11am-noon EST / 3pm-4pm UTC

Week 1: July 25

Week 2:August 1

Week 3: August 8

Week 4: August 15

Week 5: August 22

Week 6: August 29

What You Can Expect

CAFO Certificate of


Earn a CAFO Certificate of Completion by which CAFO stands behind your commitment to learn, grow in, and apply best practices and wisdom-guided.

Editable, Logo-Free

Tools and Templates

Use our editable, logo-free templates to help you make a plan of action for how you can improve the quality of service you provide. These free introductory tools are accessible to any organization or advocate.  

Discussion and Ongoing Collaboration with a Community of Peers

Connect with others in the field to reflect on topics, problem-solve, discuss next steps, and highlights relevant resources for further investigation both during and after the conclusion of the course via a peer learning community.

Example Curriculum

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  Preparing for Case Management
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  Case Management Tools and Processes
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  Family Group Conference
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  The Continuum of Care
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This course is closed for enrollment.

The Core Elements of Success in OVC Care

This eCourse is part of the Core Elements of Success in OVC Care program. It is targeted toward supporting NGOs serving vulnerable children and families as they develop and engage in partnerships with government agencies, other NGOs, churches, and other stakeholders, but principles may apply more broadly.

Ideally, it will be used in conjunction with the Core Elements Self-Assessment and other Core Elements eCourses.

This eCourse can be completed on your own, with a partner or as a team. We believe that teams learning together is where growth begins, and we are here to support you in your process of equipping your team to care well for vulnerable children and families.